Return & Refund Policy
Returns & Refund Policy
Last updated: October 18, 2026
30-day return requests
We want you to feel confident shopping with Preluxe. You can request a return within 30 days of delivery.
Return eligibility
To qualify for a change-of-mind return, the SmoothGlow™ Exfoliating Glove must be unused, unwashed, and in its original packaging. For hygiene reasons, used exfoliating gloves are not eligible for change-of-mind returns. This does not affect any rights you have for defective or misdescribed goods under applicable law.
Customers pay return shipping for change-of-mind returns. Contact us before returning an item so we can provide instructions and a return address. Do not send items without authorization.
How to request a return
- Email bainsd243@gmail.com with your order number and reason for the request.
- Wait for return instructions and the applicable return address.
- Use tracked shipping and retain the tracking number until the return is resolved.
Damaged, defective, or incorrect items
If an item arrives damaged, defective, or different from what you ordered, contact us within 30 days of delivery with your order number and clear photos. We will review the issue and offer an appropriate replacement, refund, or other remedy consistent with applicable law, at no additional cost where required. Your statutory rights are not limited by this timeframe.
Refund timing
We will notify you after inspecting an approved return. Approved refunds are issued to the original payment method; banks and payment providers may take 5–10 business days to post the refund. Original shipping fees for change-of-mind returns are non-refundable, except where required by law.
Order cancellation
Contact us before your order ships to request cancellation and a full refund. Once shipped, the return policy applies.